Their fault.
Our fix.

Been involved in an accident that wasn't your fault? Don't panic, we're here to help

Your car has been damaged, you’re stressed, and you’re not sure what happens next. Our knowledgeable team is here to help you understand your options, handle the paperwork, and get your vehicle back on the road, looking great again.


Do you need our Non-Fault Accident Service?

Answer a few quick questions to see if you qualify for our Non-Fault Repair Service.


What is a non fault accident?

A non-fault accident, put simply, is an accident that wasn’t your fault.

For non-fault accidents, the other driver’s insurance company is responsible for the repair costs.

Evidence is key when it comes to non-fault accidents, in order to claim against the at-fault driver’s insurance policy.

Answer a few simple questions to confirm your eligibility.

What to Do Straight After an Accident

  • Get the at-fault driver and car details.
  • Take photos and videos of all damage.
  • Request any CCTV footage if available.
  • Get witness contact details (if applicable).
  • Report to your insurance company (do NOT pay your excess).
  • Report the incident to the Police, and get a crime reference number.

What happens next?

Start with a Free Estimate

We’ll review your details and send a quote within 48 hours.

20-Minute Information Call

Your claims handler will gather what’s needed to progress your non-fault claim.

Book your repair date

We’ll agree a date that suits you and confirm everything by email.

We Collect Your Car

From home or work, whatever’s easiest. Your hire car will be dropped off too.

Expert Repairs

Our technicians complete the work and quality-check your vehicle. We’ll call you when it’s ready.

We Deliver Your Car Back

We’ll return your car at a time that suits you, and your hire car will be collected too.

Case Study

Heather’s BMW was involved in a hit and run in a pub car park. Here’s her experience with her non-fault claim and repair.

The car was delivered back to me looking absolutely incredible!
Heather Tull

Why choose us?

You’ll want to be sure your car is in safe hands.
Click below to hear how happy our customers are with their non-fault repairs.

Our customers love our:

  • Amazing customer service
  • Speedy repair times
  • Quality hire cars
  • Extra touches, your car will be cleaned and polished upon return

What Our Customers Say…

Absolutely superb repair and amazing customer service. My car came back looking better than when I bought it.

Barry Hardwick

Repair Specialists You Can Trust 

Committed to high standards, we hold the BSI Vehicle Damage Repair Kitemark™ and are proud NBRA members.

Frequently Asked Questions


  • What does a non-fault company provide after a non-fault accident?

    We offer a like-for-like replacement vehicle, a dedicated claims handler, no car insurance excess, and access to a nationwide repair network using genuine manufacturer parts.


  • Will making a claim with a non-fault company affect my insurance premiums or No Claims Bonus?

    It is advised that there is no impact on your car insurance premiums or No Claims Bonus, but we cannot guarantee this, as each insurance company has their own different terms & conditions. Therefore, we would advise to check them.


  • What kind of vehicles are provided as replacements?

    We provide like-for-like replacement vehicles to ensure you remain on the road with minimal disruption.


  • Who handles my claim with my insurance provider?

    A dedicated claims handler manages all interactions with your car insurance provider, keeping you informed with live updates throughout the claims process.

Insurance & Private Repairs

If non-fault isn’t the right option for you, we also carry out both private and insurance repairs.

Check my eligibility