Privacy Policy

Caversham Coachworks (Reading) Ltd and Caversham Coachworks (Abingdon) Ltd takes its obligations concerning data protection seriously. We are providing this notice, so you have information about how we collect and process your personal data. We ask you to please read this Privacy Notice as it has important information you need to know.

What does our company do?
Caversham Coachworks (Reading) Ltd and Caversham Coachworks (Abingdon) Ltd are Approved and Accredited Vehicle Body Repairers that repair accident damaged vehicles for individuals, motor insurance companies, managed repair networks, fleets and local businesses. We work with contracted specialists and vehicle dealerships that supply us with parts, paint, materials, and services to enable us to repair your vehicle.

What information do we collect and process?
In order for us to repair your vehicle it is necessary to receive from your insurer, fleet manager, company, or from you, necessary personal data. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:

Your full name and contact information (address, town, postcode, email, and phone number)
Your credit card details and/or bank account details (if paying by bank transfer)
Your purchase details (including time, date and cost, and VAT status and insurance excess)
Your insurance company (if our work is part of an insurance claim)
Your vehicle information (make, model, registration number)
Your proof of identity (valid driving licence and/or passport)
Your image on security CCTV around our site
Your work address and contact information
Your calls and correspondence with us
Your feedback
Personal data will be collected from you or passed to us by your insurance company/fleet manager/vehicle recovery agent. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g., DVLA to check speeding offences for use of courtesy vehicles).

Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.

Why do we need your personal data?
Caversham Coachworks (Reading) Ltd and Caversham Coachworks (Abingdon) Ltd processes personal data about you for several purposes, including:

To organise specialist repair functions such as system recalibration with contracted third parties
To follow up with you shortly after the repair to your vehicle to check everything is okay
For internal record keeping (to be able to respond to customer enquiry and invoicing)
To make an appointment with you to assess the accident damage on your vehicle
For number plate recognition as part of our customer service and site security
To process payments by credit/debit card or bank account details
To remind or update you of progress or completion date
To provide our services to you as requested or agreed
To help us improve the services we offer
This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.

Who will your personal data be shared with?
Caversham Coachworks (Reading) Ltd and Caversham Coachworks (Abingdon) Ltd are approved by several vehicle manufacturers, insurance companies and accident management companies. We may share your basic personal data, such as name, claim number and vehicle details with the relevant company you relate to provide the service you have requested.

Your personal information may also be made available with third parties providing relevant services under contract to Caversham Coachworks (Reading) Ltd and Caversham Coachworks (Abingdon) Ltd, such as specialists in system recalibration, replacement vehicle providers, auditors, compliance managers, insurance companies, IT hosting, and maintenance providers. These companies may use information about you to perform their functions on our behalf in accordance with the services we have requested, and contract terms imposed.

We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.

If we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.

Your personal information will not be transferred to, stored, or otherwise processed outside the UK.

Do we get involved in direct marketing?
Caversham Coachworks (Reading) Ltd and Caversham Coachworks (Abingdon) Ltd do not take part in any direct marketing activities apart from requests for optional customer service feedback. We hope that the quality of our service and people will be enough for you to recommend us to others and view our website.

What rights do you have to amend personal data?
You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please contact our customer support team or email [email protected]

How long do we keep your personal data?
Caversham Coachworks (Reading) Ltd and Caversham Coachworks (Abingdon) Ltd may keep your details on record for as long as it is necessary to meet record keeping requirements. We hold booking, invoice and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation. Should you wish to make a warranty claim after this period, you will need to provide a copy of our invoice or our completed guarantee.

Changes to this Privacy Notice
Caversham Coachworks (Reading) Ltd and Caversham Coachworks (Abingdon) Ltd may change this Privacy Notice from time to time to reflect changes in the law.

Approved and signed off: Mike Adlem – Director – 21012021