What You Need to Know When Choosing a Paintless Dent Repair Company

Have you just come out of the grocer’s only to find a new dent that wasn’t there an hour ago? Maybe your kids were playing near your car and got a little too overzealous with a cricket ball? Dents can happen no matter how careful we try to be. Luckily, paintless dent repair (also called PDR) is a quick and professional option to getting those dents out that is cost-effective and precise.

No matter if you are dealing with the odd dent, hail damage, or a small collision, paintless dent repair is there to help, but how do you choose the company that can get your car’s dents fixed in a timely manner? This article will go over what you will need to know and the qualities to look for when searching for a reliable paintless dent repair shop. These factors will help you choose the right shop for your needs.

What to Look for in a PDR Company


Making sure the dent repair company you choose is insured is one of the most crucial aspects to consider when looking for a good paintless dent repair shop. If the shop is not insured, you could end up paying more if a technician makes a mistake or the shop does faulty work. Shops with licenses and insurance have taken the proper steps to be a legitimate PDR business.

Reviews and Ratings

Word of mouth and great reviews are the bread and butter to many small businesses and hands-on shops. Customer feedback and people taking the time out to complement a PDR shop show that they go above and beyond for their customers and back it up with great results. You can read about other customer experiences, learn what the shop excels at and have the peace of mind that you choose a company that is trustworthy and is admired by its community and clientele. 

A business with high prices that isn’t backed up with amazing service isn’t worth your time or money. Make sure to compare and contrast shop reviews with their services and prices to gain a better understanding of everything that shop can help you with and it will prepare you for the price tag as well. 


Paintless dent removal requires hard work, patience, and dedication. PDR specialists can take up to a year to fully learn all the tools, ways to remove dents, and to do the work over and over flawlessly. Never be afraid to ask the shop or the specialists working on your car how long they have been doing PDR, especially if it is a labour-intensive job. Checking the company’s website for their history is a good way to learn how long they have been in business and many times those who work at a PDR shop have come from working in body shops or repair shops so they have an incredible breadth of knowledge.

Great Customer Service

Many of the most popular and well-known businesses attribute their stellar customer service to their success. No business can get ahead with treating their customers poorly and many businesses fail due to customer dissatisfaction and word of mouth of poor service that spreads until everyone knows to avoid the business altogether. When searching for a quality paintless dent repair shop, make sure to call around and get a feel for them by asking questions about what you need, pricing, and the time they will need to fix the dents. Friendly over-the-phone service normally translates to friendly in-person service and from there, you’ll be able to tell if this is the place you want to get your car repaired at. 

Fair Prices

Saving money and finding a PDR shop with good pricing is by far one of the most important factors when you are choosing. Since paintless dent repair is a fantastic alternative to body shop dent repair methods, you will want to find one that has reasonable prices and good turnaround times. 

The PDR shop should be cheaper than body shop pricing and depending on how much damage you have, therefore getting a few estimates from a few shops is a great way to weed out anyone charging too much. Read customer reviews and compare similar repairs as well as see what past customers say about pricing and repair times as well.

Get Top Quality Prices and Service at Caversham Coachworks

At Caversham Coachworks, our dent repair service is second to none. We pride ourselves on having a reputation for outstanding customer service, which means you can trust us to put you and your car first.

Whether you need a full hail damage dent repair, insurance repairs, non-fault repairs, or just a simple scratch and dent repair, you can depend on Caversham Coachworks. Get your free estimate today!

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